Frequently Asked Questions
We've prepared a few of the most frequently asked questions that should help you during purchase and shipping process.
Every typewriter you sell is in a working order?
We are Premium shop and all our typewriters, apart from looking great, are in a perfect working order as all of them are repaired, adjusted, serviced and double-checked. Some original parts may be even replaced by parts from identical typewriters to make them looks better.
When will my typewriter be shipped?
The estimated shipping date is always available on the order form, usually it’s 3-7 working days after the purchase date for original typewriters and 1- 2 weeks for painted ones. For special custom orders ask us for an estimated time needed. If you need your typewriter earlier, contact us and we will see what can be done
How long does the delivery take?
It depends on the place of destination and the kind of a service you paid. Deliveries to Europe take 3-5 business days for Expedited shipping, 5-12 business days for Economy one. Overseas - 3-6 business days for Expedited shipping, 10-21 business days for Economy one. If you need it sooner, you can always contact us and we will see what can be done.
Do you ship to the States, Canada or other distant places?
Yes, we have already shipped our typewriter to more than 80 different countries around the world, so even if your country is not on our shipping price list, contact us and we will provide you an estimate.
Is my product insured?
Every shipping is covered with full insurance,.
What accessories are included in my typewriter order?
As it was mentioned before, all typewriters have a new ink ribbon installed, most of them an original carrying case or a bag, original or reprinted manual. Some of them have also original brushes included. All the details are always stated in the listing. We also offer a wide range of accessories like plastic or fabric dust covers, cleaning kits or additional ribbons or spools.
Where can I get the ink ribbons for my typewriter?
We always install a new ribbon prior to shipping so your typewriter will be ready to use the minute you unpack it. If you need more you can purchase them in our shop, we have them always available, they can be also easily found on Ebay or Amazon.
Can you find me a particular model of a typewriter that I was looking for?
Yes, of course. We will treat it as a custom order, which has to be placed with a 30% of an estimated price, which depending on the model, might change in the process.
Of course you will be informed of any change prior to the deal closure.
What if I change my mind about the model or colour of my typewriter after my order is placed?
If the typewriter is still in the process and there is still time to change it, we always try to be flexible, but you have to remember that some of the orders are quite unique or already packed, so whatever you want to change, always ask us first and we will see if it’s possible.
Shop Policy First of all thank you for visiting our shop! We hope you will find something for you or a perfect gift for someone special! Please read our Shop policy before you buy. ►►► PAYMENTS We accept payments by PayPal and by all Credit Cards. Wire Transfers are also welcome but please contact us first. We always ship after receiving a full payment. ►►► TAXES The price you pay in our shop is a total price (with all the taxes applicable), but you as a buyer/importer are responsible for any customs/importation taxes in your country (if any). ►►► INTERNATIONAL PACKAGE SHIPPING Our company is based in Spain (EU). We will ship to you asap from Malaga. We ship depending on the purchase order and estimated processing time. We have a range from 1-10 business days or 1-10 weeks for custom orders. We ship to whichever address you have listed with your buyer profile on PayPal (or we agreed otherwise) ►►► WRAPPING All the items are carefully wrapped in a few layers of bubble plastic, securely packed in new hard cardboard boxes and protected with few layers of waterproof plastic (We can say: Tsunami Proof!) ►►► GIFT PACKAGING As a gift shop we offer a gift wrapping and a special personalized card with a note or a quote of your choice, everything free of charge. If you need anything more, you can always contact us. ►►► INSURANCE Every ECONOMY shipping is covered with basic insurance. If you would like to upgrade to FedEx Money-Back Guarantee®, please contact us and we will send you an estimate. ►►►IMPORTANT ADDITIONAL INFORMATION Please send us your phone number for easy delivery. Any additional information and your preferences are welcome before we ship. Let us know if you are a beginner or an experienced user. ►►►ESTIMATED DELIVERY TIME Estimated delivery time depends on various factors such as customs checks, bank holidays, road accidents, weather, etc. ECONOMY SHIPPING (standard) FedEx International Economy® TNT Express Economy® or other carrier ►USA & Canada 7- 14 working days ►Australia & New Zeland 10-21 working days ►EU countries 1-7 working days ►non EU 3-10 working days ►Rest of The World 5-21 working days PRIORITY SHIPPING (expedited) FedEx International Priority® TNT Express® ►USA & Canada 3-5 working days ►Australia & New Zealand 4-6 working days ►EU countries 1-2 working days ►non EU 2-3 working days ►Rest of The World 2-9 working days ►►► CUSTOMS CLEARANCE All shipments that cross international borders must be cleared through customs, and you may also be required to provide some additional information to obtain clearance from other regulatory agencies in the destination country prior to delivery to the recipient. ►►►ACTIVE TRACKING NUMBER With the Economy shipping we get the tracking number when the package is released by the Spanish customs. We will follow a package on request and you will be informed about its current status online. International tracking number for Economy shipping usually works fine but in some cases it is not updated online by carrier or even active (depends on the destination and situation in a warehouse) ►►►DEADLINES and URGENT SHIPMENTS Please ask if you have any questions about the estimated delivery time to your destination or alternative shipping options thanks to FedEx® and TNT® services we can resolve urgent delivery orders. ►►►RESERVATIONS Available 1-3 days reservations without any deposit. We accept 1-4 weeks reservations with 25% deposit (not refundable if you resign) ►►►CUSTOM ORDERS We will treat it as a custom order, which has to be placed with a 30% of an estimated price, which depending on the model, might change in the process. Of course you will be informed of any change prior to the deal closure. For special custom orders ask us for an estimated time needed. If you need your typewriter earlier, contact us and we will see what can be done. ►►► DAMAGED ITEMS If the product arrives damaged, you must photograph the item and the damaged packaging, directly inform the courier (if possible at the door) or the agency and contact us within first 48 hours after the delivery (or we agreed otherwise). That's the only way to put a claim to the shipping agency! FedEx Claim support TNT Claim support To support your claim, you may be required to provide proof of the damage, including the external packaging. The contents of the consignment and the original packaging should be available for inspection at the delivery address. We will put a claim and help you to cut the losses with the transport company. Please note. All the items and typewriters are double-checked and are sent only if working perfectly and are prepared for long and safe journey (but) sometimes because of a rough handling in transit package can be damaged. We are not accountable for any damages that occur after the typewriter has been shipped. We will help you to cut the losses with the transport company. ►►► DELAY OR NOT DELIVERY Should your package not arrive regardless of all the care taken, we will put a claim, which may take from 14 to 21 days, so your patience will be required. But if after this period they still can't locate it, no worries, we will refund the money or we will send you a new or a different one, if you accept it and the price is similar. ►►►REFUNDS AND EXCHANGES We're totally sure of what and how we do it and we know that you will be satisfied only if the product you have bought would amaze and inspire you. If, for any reason, you're not happy with your purchase, please contact us first. You have the right to return an item within 14 days of receiving it. We must receive the product in the same condition it was sent, all return shipping must be prepaid by buyers and we cannot accept collect deliveries. Once we receive the product in the same condition, we will refund you the full amount paid minus the shipping cost both ways. Item must be shipped as a return with 3 copies of the invoice for customs.