Why should you choose our Typewriter Company?

Quality Assurance: Each typewriter undergoes meticulous restoration and testing by our experienced team to ensure optimal performance and reliability.

Customer Satisfaction: We provide personalized service, including expert advice on typewriter selection, maintenance, and customization.

Transparency: We maintain transparency with comprehensive documentation, including video proof of testing and detailed quality certificates.

Customization Options: Whether you're looking for a specific typewriter color or personalized gift options, we offer customization to meet your unique preferences.

Warranty and Support: Our typewriters come with a warranty and dedicated customer support to address any concerns or issues promptly to ensure peace of mind.

Technical Support

Our friendly team is available 7 days a week to assist you online via Live Chat, email, or phone call.

Safe & Fast Shipping

Free Worldwide Fast and Safe shipping. All packages are fully insured with a money-back guarantee.

Secure Online Payment

We offer easy payment supported worldwide by Shopify, Stripe, and PayPal, ensuring convenience and security.

14-Days Return Policy

We gladly accept returns. Please contact us first if you need to return a product. Please read our Return policy.

Quick Vintage Typewriter FAQs

 

Welcome to our Frequently Asked Questions page where you can find answers about our premium vintage typewriters and services. Before making your purchase, get informed by browsing through our most common inquiries.

 

1. What should I consider when choosing a vintage typewriter?

When selecting a vintage typewriter, consider its functionality, size, type (manual or electric), brand history, and any specific features you desire such as typeface style or color. For more detailed guidance, soon  you can visit our Typewriter Buying Guide. 

 

2. How do I maintain and clean my vintage typewriter?

Proper maintenance is crucial for keeping your vintage typewriter in good working condition. Regularly clean the machine with suitable products and get professional checking once a year. Soon you can learn more on our 

Typewriter Maintenance page.

 

3. Do you offer warranties or guarantees?

All our typewriters come with standard 12-month warranty covering mechanical faults. We also offer a quality guarantee. Details can be found on our 

Warranty and Guarantee page.

 

Please take a look at the sections below to find the answers you’re looking for. If you can’t find what you’re looking for or have additional questions, please don’t hesitate to contact us. We’re always here to help!

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Last updated: April 2024

Frequently Asked Questions

1. General Questions
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2. Product Questions
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3. Payment Questions
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4. Shipping Questions
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5. Contact Questions

1. General Questions

What is your return policy?

We want you to be completely satisfied with your purchase, so we accept returns on all items within 14 days of the purchase date. To start a return, please visit our Returns page and follow the instructions here.

How do I track my order?

Once your order has shipped, you will receive a tracking number via email. You can use this number to track your order on your order account on our website, on Chat Box  or on the carrier's website.

Can I cancel or modify my order?

We try to process orders as quickly as possible, but if you need to modify or cancel your order, please contact our customer service team as soon as possible. We'll do our best to accommodate your request. You can't cancel items on sale or custom orders.

Do you have a physical store?

El Granero Typewriter.Company. Nestled in the heart of Fuengirola (Malaga), our passion for typewriters has captivated the imaginations of dreamers, writers, poets, and travellers from over 70 corners of the globe. With over 500 exquisite models adorning our shelves – each unique in colour, size, and brand – we proudly lay claim to being the largest physical typewriter shop in all of Europe.

2. Product Questions

Every typewriter you sell is in a working order?

We are a Premium shop and all our typewriters, apart from looking great, are in perfect working order as all of them are repaired, adjusted, serviced, and double-checked. Some original parts maybe even replaced by parts from identical typewriters to make them look better

What is the material of this product?

The material for each product is listed on the product page, under the "Details" section. If you have further questions about the material, please don't hesitate to contact us.

How do I care for this product?

Care instructions for each product are also listed on the product page, under the "Details" section. Please follow the care instructions to ensure the longevity of your product.

Can I see this product in other colors?

If the product is available in other colors, they will be listed on the product page. If you don't see the color you're looking for, please contact us and we will do our best to assist you.

3. Payment Questions

What payment methods do you accept?

We accept a variety of payment methods including  PayPal, credit cards (Visa, MasterCard, American Express), and Apple Pay.

Do you offer installment payment options?

Yes, we offer installment payment options for certain purchases. Please check our website or contact our customer service for more information.

Is my payment information secure?

Yes, we take the security of our customers' payment information seriously. All transactions are processed securely and we use industry-standard encryption technology to protect your information.

4. Shipping Questions

When will my typewriter be shipped?

Processing times vary depending on the type of order:

  • Ready to ship items (e.g., Parts,Ribbons and Accessories): Typically ship within 1-2 days after payment.
  • Original typewriters: Estimated shipping date is usually 3-5 working days after the purchase date.
  • Painted typewriters: Estimated shipping date is typically 1-2 weeks after the purchase date.
  • Special custom orders: Contact us for an estimated processing time.

If you need your typewriter sooner, please contact us, and we will make every effort to expedite your order.

How long does shipping take?

Shipping times vary by location and method:

Free Economy:

  • USA & Canada: 10-21 business days
  • EU Countries: 3-10 business days
  • Australia & New Zealand: 10-21 business days
  • Elsewhere: 5-21 business days

These times are estimates based on average delivery durations. For more details, please refer to our shipping policy.

How much does shipping cost?

We offer economy shipping free of charge. Expedited shipping cost depends on your location and the shipping  courier you choose. Please refer to our shipping policy for more details or contact us.

Is my product insured?

Every shipment is covered with full insurance in case the package is lost or totally damaged during transit. If your package arrives damaged or is not working properly, please refer to our step-by-step guide [here] for assistance.

Do you offer gift packaging? 

As a gift shop, we offer gift wrapping and a special personalized card with a note or a quote of your choice, everything free of charge. Check our Gift Ideas Gallery

 

Do you ship to P.O. boxes?

Yes, we ship to P.O. boxes. Please make sure to provide your complete and accurate shipping address to avoid any delays in delivery.

 

Why is tracking not updated?

Gaps in tracking updates are common, particularly for overseas shipments. While there may be several days between scans, your package is still in transit and should update soon. If you have concerns, contact the courier or let us handle it for you.

 

Why has my parcel has delays?

Your parcel may be delayed due to high shipping volumes, customs clearance, holidays, weather conditions, or logistical issues within the courier network, especially when shipments cross countries or territories.

 

What do I do if my shipment is stuck in customs?

Generally, the best way to contact carriers is by phone and reference your tracking number. If your shipment is stuck in customs, first check with the carrier to ensure there are no unpaid taxes. If documentation is correct and all contact details are provided, you may need to fill out a TSCA form and submit it via email. Download it here.
 

What if typewriter is damaged in transit.

If your typewriter arrives damaged, document the damage with clear photos or videos and contact us and the shipping company immediately. Keep all original packaging for inspection purposes and we'll assist in seeking repair or compensation. Review our shipping policy and follow  claims process here

 

5. Contact Questions

How can I contact customer service?

You can reach our customer service team by emailing contact@typewriter.company  or by calling our toll-free number at +34 639305263

What are your business hours?

Our business hours are Monday through Friday from 11:00am to 7:00pm EST.

How can I provide feedback?

We welcome and value your feedback! You can leave us a message through our contact page on our website, or email us at contact@typewriter.company

Do you have a physical address?

Yes, we do have a physical address. Our Showroom and Typewriter Repair Shop is located at Southern Spain, adress You will find in contact page.

FAQs - Taxes and Duties for EU Buyers

Do I Need to Pay VAT?

 

Yes, when buying from Spain, VAT is included in the purchase price. The standard VAT rate in Spain is 21%. This is applicable to all goods sold within the EU, and you won't need to pay additional VAT upon delivery.

Are There Additional Shipping Fees?

 

  • There are no customs duties or import taxes for shipping goods within the EU. 

 

Can I Get a VAT Refund for B2B Purchases?

  • Yes, if you are a business buyer within the EU, you may be eligible for a VAT refund on your purchase. To claim a refund, ensure that you provide your (VIES) EU-VAT identification number to us and you can handle the VAT accounting through your local tax authority.

FAQs - Taxes and Duties for U.S. Buyers

What is the duty-free import limit to the US?

 

  • For e-commerce purchases that are shipped into US, duty-free entry is granted for items valued at less than $1,600.

Who pays the US import tax?

 

  • Import duties and taxes is typically paid by the receiver. 

 

Are there any additional taxes?

  • State sales tax may apply, depending on your state.