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Shop Policy
 
First of all thank you for visiting our shop!
We hope you will find something for you or a perfect gift for someone special!
Please read our Shop policy before you buy.
 
►►► PAYMENTS
We accept payments by PayPal and by all Credit Cards. Wire Transfers are also welcome but please contact us first. We always ship after receiving a full payment.
►►► TAXES
The price you pay in our shop is a total price (with all the taxes applicable), but you as a buyer/importer are responsible for any customs/importation taxes in your country (if any).
►►► INTERNATIONAL PACKAGE SHIPPING
Our company is based in Spain (EU). We will ship to you asap from Malaga.
We ship depending on the purchase order and estimated processing time. We have a range from 1-10 business days or 1-10 weeks for custom orders.
We ship to whichever address you have listed with your buyer profile on PayPal (or we agreed otherwise)
►►► WRAPPING
All the items are carefully wrapped in a few layers of bubble plastic, securely packed in new hard cardboard boxes and protected with few layers of waterproof plastic (We can say: Tsunami Proof!)
►►► GIFT PACKAGING
As a gift shop we offer a gift wrapping and a special personalized card with a note or a quote of your choice, everything free of charge. If you need anything more, you can always contact us.
►►► INSURANCE
Every ECONOMY shipping is covered with basic insurance.
If you would like to upgrade to FedEx  Money-Back Guarantee®​, please contact us and we will send you an estimate.
►►►IMPORTANT ADDITIONAL INFORMATION
Please send us your phone number for easy delivery. 
Any additional information and your preferences are welcome before we ship. Let us know if you are a beginner or an experienced user.
►►►ESTIMATED DELIVERY TIME
Estimated delivery time depends on various factors such as customs checks, bank holidays, road accidents, weather, etc.
 
ECONOMY SHIPPING (standard)
FedEx International Economy®​
TNT Express Economy® 
or other carrier
 
►USA & Canada 7- 14 working days
►Australia & New Zeland 10-21 working days
►EU countries 1-7 working days
►non EU 3-10 working days
►Rest of The World 5-21 working days
 
PRIORITY SHIPPING (expedited)
FedEx International Priority®
TNT Express®
 
►USA & Canada 3-5 working days
►Australia & New Zealand 4-6 working days
►EU countries 1-2 working days
►non EU 2-3 working days
►Rest of The World 2-9 working days​
 
 
►►► CUSTOMS CLEARANCE
All shipments that cross international borders must be cleared through customs, and you may also be required to provide some additional information to obtain clearance from other regulatory agencies in the destination country prior to delivery to the recipient.
►►►ACTIVE TRACKING NUMBER
With the Economy shipping we get the tracking number when the package is released by the Spanish customs. We will follow a package on request and you will be informed about its current status online.
International tracking number for Economy shipping usually works fine but in some cases it is not updated online by carrier or even active (depends on the destination and situation in a warehouse)
►►►DEADLINES and URGENT SHIPMENTS
Please ask if you have any questions about the estimated delivery time to your destination or alternative shipping options thanks to FedEx® and TNT® services we can resolve urgent delivery orders.
►►►RESERVATIONS
Available 1-3 days reservations without any deposit. We accept 1-4 weeks reservations with 25% deposit (not refundable if you resign)
 
►►►CUSTOM ORDERS
We will treat it as a custom order, which has to be placed with a 30% of an estimated price, which depending on the model, might change in the process. Of course you will be informed of any change prior to the deal closure.
For special custom orders ask us for an estimated time needed. If you need your typewriter earlier, contact us and we will see what can be done.

►►► DAMAGED ITEMS
If the product arrives damaged, you must photograph the item and the damaged packaging, directly inform the courier (if possible at the door) or the agency and contact us within first 48 hours after the delivery (or we agreed otherwise). That's the only way to put a claim to the shipping agency!  
FedEx Claim support
TNT Claim support
To support your claim, you may be required to provide proof of the damage, including the external packaging. The contents of the consignment and the original packaging should be available for inspection at the delivery address. 
We will put a claim and help you to cut the losses with the transport company.
Please note. All the items and typewriters are double-checked and are sent only if working perfectly and are prepared for long and safe journey (but) sometimes because of a rough handling in transit package can be damaged.
We are not accountable for any damages that occur after the typewriter has been shipped. We will help you to cut the losses with the transport company.

►►► DELAY OR NOT DELIVERY
Should your package not arrive regardless of all the care taken, we will put a claim, which may take from 14 to 21 days, so your patience will be required. But if after this period they still can't locate it, no worries, we will refund the money or we will send you a new or a different one, if you accept it and the price is similar.
 
►►►REFUNDS AND EXCHANGES
We're totally sure of what and how we do it and we know that you will be satisfied only if the product you have bought would amaze and inspire you.
If, for any reason, you're not happy with your purchase, please contact us first. You have the right to return an item within 14 days of receiving it. We must receive the product in the same condition it was sent, all return shipping must be prepaid by buyers and we cannot accept collect deliveries. Once we receive the product in the same condition, we will refund you the full amount paid minus the shipping cost both ways. Item must be shipped as a return with 3 copies of the invoice for customs.
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This policy sets out the basis on which we process any personal data we collect from you or that you provide to us, either through our website or otherwise communicating with us.
ElGranero Typewriter.Company will never sell your personal data to anyone.
ElGranero Typewriter.Company is the operator of www.typewriter.company and is the data controller. ElGranero Typewriter.Company is a company incorporated in Spain (EUVAT number ESX6533782B) having its  office at Calle .
ElGranero Typewriter.Company take the security of personal data extremely seriously and we are committed to protecting and preserving the privacy of individuals who visit our website or otherwise communicate with us. We never sell personal data and we carry out all processing in strict compliance with the EU General Data Protection Regulation (“GDPR”).
Personal data (“data”) means any information relating to an identified or identifiable natural person; an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person.
What personal data do we process and for what purpose?
Submitted data
You may provide or we may collect data from you at a number of points, including when you:

Register online or place an order for any of our products or services.
Voluntarily complete a customer survey or provide feedback on any of our message boards or via email.
Use or view our website via your browser’s cookies.
enter into a contract with us by commissioning Cleverbox to undertake design, marketing or website services
This data may include:
your name
address 
telephone number
email address
We use your submitted data for the following purposes:
to provide you with information that you request from us
to contact you to follow up on product or service requests either by email, phone or post
to provide you with products and services that you commission from us
to provide you with ongoing support
to provide you with essential information regarding the services you have commissioned us to undertake or updates to these services
We may also use your data to occasionally provide you with information about related services and offers that may be of interest to you by telephone, email or post. Except for cases where we are required to do so by law (e.g. notifying you of a data breach), you may unsubscribe from receiving these communications at any time by contacting us at:
email:contact@typewriter.company
post: ElGranero Typewriter.Company
Avenida Condes San Isidro
12, 29640 Fuengirola, Malaga, Spain
Skype, Whatsaap +34 639305263: 

You will also be given the opportunity to unsubscribe from email marketing each time that we contact you via this method.
If you receive emails from us we may use certain analytics tools to capture data such as when you open our email or click on any links or banners our email contains. This data helps us to gauge the effectiveness of our communications and marketing campaigns.
Usage Data
With regard to each of your visits to our website we may automatically collect information including the following:
technical information, including a truncated version of your IP address in an anonymised form, browser type and version, internet service provider, device type, screen resolution, language, operating system and platform;
information about your visit, including what pages you visit, how long you are on the site, how you got to the site (including date and time); page response times, length of visit, what you click on, documents downloaded and any download errors.
This information cannot be used to identify you as an individual. We never have access to your full IP address.
We use usage data to facilitate your user experience when visiting our website and for security purposes (e.g. to identify and stop misuse). We also process this data for statistical purposes to improve our website and the services we provide.
Cookies
When you visit www.typewriter.company we collect standard internet log information and details about the behaviour of visitors to our site. We do this to find out things such as the number of visitors to the various parts of our site and to provide you with a better experience. We collect this information in a way which does not personally identify you and we do not match it with any further data on an individual user.
Cookies are small text files that are placed on your device to help our website provide a better user experience. Cookies are stored on your individual device and you have full control over their use. You may deactivate or restrict the transmission of cookies by changing the settings of your web browser. Cookies that are already stored may be deleted at any time. To find out more about cookies and how to manage or delete them, visit www.aboutcookies.org
If you choose to disable cookies, you may not be able to use all the features on our website.
For more information please see our Cookie Usage policy.
Disclosure to third parties
We use a select number of trusted external service providers for the purposes of; technical data analysis, data storage, to help us provide information to you or to help us fulfil any services you have requested. All our third party service providers are carefully selected, meet high data protection and security standards and are bound by contract to keep any information we share with them confidential. We only share the personal data with them that is necessary for the services they provide and they will only process that data in accordance with our instructions.
We will never rent or sell your data to any third party for their own marketing purposes and we will only disclose your data to another third party without your express consent when we are legally required to do so.
Third party Links
Our site may, from time to time, contain links to and from third party websites. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
Keeping your data secure
We endeavour to maintain a safe and secure form submission process on our website. ElGranero Typewriter.Company advises that no data transmitted via the internet can ever be guaranteed as secure and the user discloses their contact details at their own risk. Once we have received your information, we will use strict internal procedures and security measures and will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy.
Data retention
All data submitted to us will be retained for as long as is necessary for the purpose(s) for which we originally collected it. We may also retain information as required by law. We will store your usage data until such time when you withdraw your consent for us to do so.
Your data subject rights
You have the right to ensure that your personal data is being processed lawfully and can exercise this right in accordance with data protection laws and regulations.
You have a right to request from us information about the personal data ElGranero Typewriter.Company old about you and to receive a copy of this data. You also have a right to rectification/correction, erasure and restriction of processing of this data.
If you have any questions or comments relating to the use of personal data or want to exercise any of your data subject rights you may contact ElGranero Typewriter.Company support team: contact@typewriter.company. Any data subject access request must be made in writing and we will provide your personal data to you within the statutory timeframes. To enable us to ensure we effectively manage your request, we may require further information from you.
Where you have provided consent, you may withdraw it at any time, without affecting the lawfulness of the processing that was carried out prior to withdrawing it. Whenever you withdraw consent, you acknowledge and accept that this may negatively affect the quality of our ongoing service to you. You also agree that ElGranero Typewriter.Company shall not be held liable with respect to any loss and/or damage to your personal data if you choose to withdraw consent.
Where personal data is processed for the above purposes on the basis of ElGranero Typewriter.Company legitimate interests, under the GDPR, you may object to such processing at any time. To do so please contact: contact@typewriter.company
In addition, you have the right to lodge a complaint with Information Commissioner’s Office (ICO).
Changes to this policy
We may revise this Privacy Policy from time to time. Any changes we may make will be published on this page and we will post a notification of any updates on our site.
Contact
Should you have any queries regarding this privacy policy or would like to request or modify any contact details we hold for you, please contact us at: contact@typewriter.company