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    El Granero's Typewriter Guarantee

     

    Expirience & Quality

    We guarantee that the typewriter rebuilt and serviced by El Granero Typewriter Company is free of defects. Prior to shipping, each typewriter undergoes a thorough cleaning and is double-checked by our technical team to ensure its optimal functioning. As a typewriter company with over 10 years of experience, our primary goal is customer satisfaction. We take pride in the quality of our products and have implemented stringent quality control measures to ensure that each item we ship meets the highest standards.  We take pride in maintaining transparency and providing all necessary documentation to our valued customers.

     

    Friendly & Quick communication.

    We appreciate your choosing our brand and we congratulate you on the purchase of one of our typewriters. We do not doubt that it will meet your needs and expectations. We also buy online and we know there is nothing better than a chat and attention from another human being. When you buy a new typewriter everything seems to be complicated, choosing the best gift. Especially for young users, what kind of ribbon to use, which keyboard layout to choose, how to maintain it, etc. We have all the answers! Please ask us and we are happy to help.

     

    Typewriter Passion & Custom Gifts

    We always work hard to make these machines shine and type smoothly again. They're taken apart, thoroughly cleaned, reassembled, oiled and adjusted. Also polished or repainted if needed and if it's possible, we revitalize a carrying case as well. It means it’s cleaned, painted or the stains on the plastic are removed, locks are repaired or replaced. If you buy it as a present for someone special, we can add a typed note from you :) We will do it even if it is a gift for yourself! We can customize the entire gift- from the colour of a typewriter to handmade paper sheets. 

     

    Quality Certificates 

    As part of our commitment to quality assurance, we provide video proof of the typewriter's testing process and the typing of an inspection report page. This serves as evidence for the insurance company and gives us peace of mind knowing that the typewriter has been thoroughly examined.

    You will find a copy of the certificate of the quality and the test page along with the typewriter's serial number, legal invoice, and shipping documents, attached to your order. The video proof is available online on request. 

    Whether it requires repair or replacement. We will work diligently to find the best solution that meets your needs. Your satisfaction is our top priority. We are committed to delivering exceptional customer service and ensuring that you receive a fully functional typewriter that meets your expectations.

     

    1-Year Typewriter Warranty

     

     Terms & Conditions

    1. The warranty begins from the day of delivery and comprises the gratuitous repair of all defects and damage due to faults in manufacture or material.
    2. To activate our worldwide guarantee, you need to send us an e-mail (contact@typewriter.company) confirming receipt of the product in good working condition within 7 days of delivery.
    3. With no online guarantee activation, your typewriter is still covered by our online technical support or if you are an EU resident standard customer guarantee. Please read the conditions here
    4. The person who is buying a typewriter or an adult receiver is a warranty holder.
    5. The warranty is not transferable (or we agree before purchase otherwise if it is a gift for example)
    6. The claims under guarantee have to be declared directly to our customer service by email
    7. The claim for change or compensation is not contained in the guarantee.
    8. The guarantee expires: if the machine changes its owner and if repairs or modifications are carried out by third parties. The warranty holder is not responding to our calls and emails more than 30 days after reporting us a claim under warranty, we are reserving the right to close a claim without resolving the issue and not accepting other claims in the future.
    9. Authorized Repair Shops: Furthermore, it becomes null if the typewriter repair was undertaken in a workshop not chosen by our typewriter company.
    10. What is included in the warranty: mechanical failure - includes the main spring, internal springs and levers, the typeface, return mechanism, shift mechanics, escapement, margins, ribbon vibrator, ribbon advance mechanism and spacing functions.
    11. What is not covered: Any damage in transit, issue or malfunction caused by direct or indirect, intentional or unintentional neglect, abuse, accidents, improper care, improper storage, theft, shipping damage, installing ribbon incorrectly or misuse will not be covered by this warranty.
    12. Parts not included in the warranty: rubber feet, platen, feed rollers, bumpers, metal or chrome plated parts, varnish, decals, old paint, plastic or glass key tops, spools, ribbons and any other wear during using the Typewriter.
    13. The guarantee expressly excludes cleaning of the machine and defects due to improper handling and unsuitable accessories.
    14. Please note that using the typewriter with mechanical issues can provoke other damages to the mechanism and automatically the guarantee expires.

    Important: Your collaboration, trust and patience are necessary to resolve the issue promptly.

    We apologize for any inconvenience caused and appreciate your trust in our company.

     

    Damaged typewriter in transit.

     

    In the rare event that a typewriter arrives damaged, we want to make it right for you. Our dedicated team is here to assist you every step of the way. Please provide us with the necessary details and evidence of the damage, and we will initiate the necessary actions to rectify the situation. 

     

    1. Document the damage: Take clear photos or videos of the damaged typewriter, ensuring that the extent of the damage is clearly visible. This evidence will be crucial when filing a claim with the shipping company or insurance provider.
    2. Contact us and the shipping company: Reach out to the shipping company as soon as possible to report the damage. Provide them with a detailed description of the situation and any evidence you have gathered. They will guide you on the next steps to take and may initiate a claims process.
    3. Review the shipping insurance: If you purchased shipping insurance, review the terms and conditions to understand what damages are covered and how to file a claim. Follow the insurer's instructions precisely, providing all necessary documentation and information.
    4. Keep all packaging materials: Retain the original packaging, including the box, bubble wrap, and any other materials used for shipping. The shipping company or insurance provider may require these items for inspection or evidence.
    5. Follow the claims process: Whether it's through the shipping company or insurance provider, comply with their claims process. This typically involves completing claim forms, providing supporting documents, and possibly arranging an inspection of the damaged typewriter.
    6. Repair or compensation: Depending on the extent of the damage and the value of the typewriter, we may have the option to seek repairs or request compensation for the item's diminished value. We will help you work with the shipping company or insurance provider to determine the best course of action.

     

    Typewriter Repair

     

    We know that you need the typewriter as soon as possible, and we will work hard to get back these machines to perfect working condition. We are always sorry to hear that your typewriter was damaged during transit. We cared a lot about wrapping it and preparing it for a safe journey.

    Things happen and we know dealing with damaged items can be frustrating, but we can provide you with some general guidance on how to handle this situation smoothly.

    During repair, our dedicated team is here to assist you every step of the way. The typewriter repair process can take from one week up to 60 days depending on the damage and your location.

    Please provide us with the necessary details and evidence of the damage, and we will initiate the necessary actions to rectify the situation.

    The repair will be carried out in the workshop or service stations named by us, or in case of necessity, in our workshop based in Spain.

    During repair, we reserve the right to change or modify details on the typewriter due to the antique or vintage nature of the product. For example, broken knobs can be replaced with 3D replicas etc They won't change the overall appearance of the machine and will always be treated as improvements. We will care about everything to make it work again as it was before we shipped.

     

    Please note:

    Any defects that may have occurred in transport must be reported by e-mail within 7 days of delivery. By failing to do so, you waive your right to our Typewriter Warranty.

     

     

     

     

    Typewriter Insurance.

    When purchasing shipping insurance, the specific coverage and terms may vary depending on the insurance provider and the policy you choose. However, here are some common aspects that shipping insurance typically covers:

     

    1. Loss or damage: Shipping insurance generally covers 100% costs of the loss or damage of the shipped item during transit. This includes scenarios such as theft, accidents, mishandling, or natural disasters.
    2. Full value or declared value coverage: Shipping insurance typically offers coverage up to the declared value of the item being shipped. The declared value is the stated or agreed-upon value of the item at the time of shipping.
    3. Transit duration: Insurance coverage typically applies from the moment the item is picked up by the shipping carrier until it reaches its destination.
    4. Packaging requirements: Insurance policies may specify certain packaging standards that need to be met for coverage to apply. It is essential to adhere to these requirements to ensure the insurance remains valid.
    5. Coverage limitations and exclusions: Read the insurance policy of the shipping agency carefully to understand any limitations or exclusions. Certain items, such as fragile or perishable goods, may have specific restrictions or require additional coverage.
    6. Claims process: Understand the procedure for filing a claim, including the required documentation, forms, and time limits for reporting damages. Familiarize yourself with the steps involved in the claims process to ensure a smooth experience. It's important to note that while shipping insurance provides coverage for potential losses or damages, it may not cover certain items or circumstances. Specific procedures may vary depending on the shipping company, insurance policy, and local regulations. It's important to follow the guidelines provided by the relevant parties involved in the shipment.

    Please note: Any defects that may have occurred in transport must be reported by e-mail within 7 days of delivery. By failing to do so, you waive your right to the insurance and our Typewriter Warranty.