Typewriter Warranty
We guarantee that the typewriter rebuilt and serviced by El Granero Typewriter Company is free of defects. Prior to shipping, each typewriter undergoes a thorough cleaning and is double-checked by our technical team to ensure its optimal functioning.
As a typewriter company with over 10 years of experience, our primary goal is customer satisfaction. We take pride in the quality of our products and have implemented stringent quality control measures to ensure that each item we ship meets the highest standards. We take pride in maintaining transparency and providing all necessary help and support before and after purchase with One Year Warranty as a standard.
Terms & Conditions
1. Warranty Terms
1.1. Warranty Start Date
The 1-Year Warranty begins on the day of delivery and includes the gratuitous repair of all defects and damages due to manufacturing or material faults.
1.2. Activation of Worldwide Warranty
To activate our worldwide guarantee, please send us an email confirming the receipt of the product in good working condition within 7 days of delivery. Include your order details or a picture of the test page that was received with the typewriter.
1.3. Without Online Activation
If the online guarantee is not activated, your typewriter is still covered by our online technical support. If you are an EU resident, the standard customer guarantee applies.
1.4. Warranty Holder
The warranty holder is the person who purchased the typewriter or an adult receiver of the typewriter.
1.5. Non-Transferable Warranty
The warranty is not transferable unless agreed upon before purchase, such as in the case of a gift.
1.6. Claims Under Guarantee
Claims must be declared within 7 days of delivery directly to our customer service by email.
1.7. Expiry of Warranty
1.7.1. The Warranty Expires
The warranty expires if the typewriter changes ownership.
1.7.2. Lack of Collaboration
If the warranty holder does not respond within 30 days after reporting a claim, we reserve the right to close the claim without resolution and may not accept future claims.
1.7.3. Not Repaired Issue
Using the typewriter with mechanical issues can cause further damage to the mechanism, which will void the warranty.
1.8. Third-Party Repairs
Attempts to claim warranty coverage through unauthorized third parties may result in the denial of the claim.
1.9. Warranty Nullification
The warranty becomes null and void if the typewriter is repaired by a workshop not authorized by our company.
1.10. Exclusion
The guarantee does not cover claims for change or compensation.
2. Authorized Repair Shops
2.1. Inspection and Repair
We reserve the right to inspect and determine the cause of any damage claimed under warranty. This inspection must be performed by an authorized repair shop or repairman.
2.2. Please Note
To ensure your typewriter remains covered under warranty, always use authorized repair services. For a list of authorized repair shops or more information, please contact us at the Typewriter Support page.
3. Warranty Coverage
3.1. Included in the Warranty
- Main Spring: The central spring mechanism responsible for the operation of the typewriter.
- Internal Springs and Levers: All internal springs and levers essential for the typewriter’s functioning.
- Typeface: The component that stamps letters onto the paper.
- Return Mechanism: The mechanism that returns the carriage to the starting position.
- Shift Mechanics: Components involved in shifting the type bars to type uppercase and special characters.
- Escapement: The mechanism controlling the movement of the carriage.
- Margins: The devices that control the left and right margins of the typed text.
- Ribbon Vibrator: The part that lifts the ribbon for typing.
- Ribbon Advance Mechanism: The mechanism that advances the ribbon to provide fresh ink.
- Spacing Functions: All components involved in the spacing between characters and lines.
- Keystrokes: All parts related to the operation and function of the keys.
- Missing Parts: Any parts that were included at the time of purchase as displayed and are missing or displaced.
3.2. Important Note
These components are covered under the warranty for defects in materials or workmanship or any issues after rough shipping. For any issues with these parts, please contact us at the Typewriter Support page for assistance.
3.3. Not Covered by the Warranty
- Any damage during transit, issues or malfunctions caused by neglect, abuse, accidents, improper care, improper storage, theft, shipping damage, incorrect ribbon installation, or misuse.
- Parts like rubber feet, platen, feed rollers, bumpers, metal or chrome-plated parts, varnish, decals, old paint, plastic or glass key tops, spools, ribbons, and any other wear and tear during use.
- Cleaning of the machine and defects due to improper handling and unsuitable accessories.
3.4. Important Note
Don’t wait to contact us; using the typewriter with mechanical issues can cause further damage to the mechanism, which will void the warranty.
3.5. Always Follow Us
To ensure your typewriter remains in good working condition and retains its warranty coverage, please follow the care and usage guidelines provided. For any questions about proper use and storage, or to make a warranty claim, contact us for more information or visit the FAQ or Typewriter Support page.
4. How to Claim Warranty
Steps to Claim
- Contact Support: Reach out to our support team via email within 7 days after delivery of the typewriter.
- Provide Details: Provide a order details and detailed description of the issue or reason for your return. Include any relevant photos or documentation.
- Resolution Process: Our support team will review your claim and work with you to resolve the issue. If applicable, we will process repairs, replacements, refunds, or exchanges as per our policies.
Response Time
- Initial Response: Our support team aims to respond to all warranty and guarantee claims within 24-48 hours.
- Resolution Time: We strive to resolve all claims within 7 business days. Complex issues may take longer, but we will keep you informed throughout the process.
5. Collaboration and Trust
Your collaboration and patience are essential to resolve any issues promptly. We will do our best to resolve it as soon as possible and appreciate your trust in our company. For any questions or to make a claim, please contact us.
Let customers speak for us
Ania has been super helpful right from the start. She provided a wealth of information on typewriters, answering all my queries with patience.
The packaging for the shipping was super secure. I highly recommend The Typerwriter Company!
Great design, perfect function. Looked a while for this one and am happy now to write on it. Inspires me. Thanks to the work of typewriter/co.! Meinrad Braun
We. Are. Obsessed! The customer service, the extra care and thought put into it because it was a surprise/gift was unexpected. Not only that, it came very well packaged, and with a manual copy and everything! We love it so very much, thank you thank you! Now we just need to figure out a name for it <3
My Olivetti typewriter was delayed in shipping (through no fault of the seller) but when it arrived it was expertly packaged for shipping and arrived in excellent condition. When I contacted the seller about the delay in its arrival, the customer service immediately contacted the shipper and they were able to give me an updated estimate on the arrival date.
The typewriter is beautiful and fun to use.
One of the most amazing sellers I have ever worked with they packaged amazingly and made it so special for my wife birthday thank you so much would recommend to anyone looking for an amazing seller
This is an absolutely stunning typewriter! It is in excellent condition, and the sellers included a Tolkien quote and a cute typewriter pin! It comes with an instruction manual, which was helpful as this is my first typewriter.
The shipping to the USA took approximately 1.5 months longer than predicted. I don't blame the sellers for this, as they posted the typewriter in the post VERY quickly. The wait was worth it. Fortunately this typewriter just for personal use - if purchased as a gift, buy VERY early.
The only bummer was the installed typewriter ribbon being almost completely dried out - I purchased a new typewriter ribbon today but am sad that I can't use my typewriter until it arrives.
The sellers are AMAZING. They have been very helpful and kind. This is the only shop I'd consider for purchasing a typewriter.
Anita and Jacek were determined to make sure the typewriter arrived safely, and they took the time to call and troubleshoot some shilling issues. When the typewriter finally arrived, it was everything I hoped it would be. It was in beautiful condition and worked like a dream. I can't wait to get full use out of it!
Parfait, je ne suis pas déçu, très heureuse même. Très bien emballé, respect de la livraison et qualité du produit impeccable.
This typewriter is absolutely amazing and it was immaculately packed. There were some issues with fed ex but it was nothing to do with the seller. The sellers are very kind and patient and had no problems accommodating me and kept me updated all of the way!
Great for my IBM Selectric Model 72 on my desk. Keeps it dust free while displaying it beautifully, perfectly clear heavy duty vinyl, nicely stitched seams with a black bottom border, very high quality!
Una maravilla de máquina. Una preciosidad. Perfecta. Trato muy profesional y de calidad. Lo recomiendo sin duda.
This is my first Hermes Baby, It is in good condition it is clean and pretty ! really an ultraportable one ,ready to use .Thanks to Ania of El Granero for keeping track of the shipment ,for packing it securely and giving an additonal extra touch of wrapping in time for Christmas .I really appreciate it .Of course for the wonderful cute typweriter Pin and dust cover freebies ! 😍😍
I have always wanted a good typewriter in my adult life, and I have found one. The quality of the typewriter is superb. You wouldn't think it had been reconditioned. I am over the moon with it. If I should ever need another I shall definitely be shopping here.
I received my yellow Olympia Monica typewriter this week and I have to say I was very pleasantly surprised with the quality of the work of El Granero. The machine was perfectly packed and it arrived in perfect condition after its long trip from Malaga, Spain to Georgia in the US.
The machine looks almost brand new and it works flawlessly, which is amazing considering it is more than 50 years old.
I would definitely buy from El Granero again, and I will highly recommend them to anyone looking to purchase a vintage typewriter.
Thank you, Ania and Jacek for the amazing work you do!
The typewriter came in amazing packaging to ensure as much care during the shipping process as possible. A few issues with shipping occurred, but Ania was always so helpful and went above and beyond to fix the issue. I am very happy with my purchase and would buy from Ania and Jacek again!
What customers think about the store
The store offers high-quality and nostalgic typewriters, providing a reliable shopping experience through accurate product descriptions and efficient service. Customers appreciate the typewriters' design and functionality, with many reviews highlighting their ...