Typewriter Warranty

Terms & Conditions

 

1. Warranty Terms

 

1.1. Warranty Start Date

The warranty begins on the day of delivery and includes the gratuitous repair of all defects and damages due to manufacturing or material faults.

 

1.2. Activation of Worldwide Warranty

To activate our worldwide guarantee, please send us an email confirming the receipt of the product in good working condition within 7 days of delivery. Include your order details or a picture of the test page that was received with the typewriter.

 

1.3. Without Online Activation

If the online guarantee is not activated, your typewriter is still covered by our online technical support. If you are an EU resident, the standard customer guarantee applies.

 

1.4. Warranty Holder

The warranty holder is the person who purchased the typewriter or an adult receiver of the typewriter.

 

1.5. Non-Transferable Warranty

The warranty is not transferable unless agreed upon before purchase, such as in the case of a gift.


1.6. Claims Under Guarantee
Claims must be declared within 7 days of delivery directly to our customer service by email.

 

1.7. Expiry of Warranty

1.7.1. The Warranty Expires
The warranty expires if the typewriter changes ownership.

1.7.2. Lack of Collaboration

If the warranty holder does not respond within 30 days after reporting a claim, we reserve the right to close the claim without resolution and may not accept future claims.

1.7.3. Not Repaired Issue

Using the typewriter with mechanical issues can cause further damage to the mechanism, which will void the warranty.

 

1.8. Third-Party Repairs

Attempts to claim warranty coverage through unauthorized third parties may result in the denial of the claim.

 

1.9. Warranty Nullification

The warranty becomes null and void if the typewriter is repaired by a workshop not authorized by our company.

 

1.10. Exclusion

The guarantee does not cover claims for change or compensation.
 

2. Authorized Repair Shops

 

2.1. Inspection and Repair

We reserve the right to inspect and determine the cause of any damage claimed under warranty. This inspection must be performed by an authorized repair shop or repairman.

2.2. Please Note

To ensure your typewriter remains covered under warranty, always use authorized repair services. For a list of authorized repair shops or more information, please contact us at the Typewriter Support page.
 

3. Warranty Coverage

 
3.1. Included in the Warranty
  • Main Spring: The central spring mechanism responsible for the operation of the typewriter.
  • Internal Springs and Levers: All internal springs and levers essential for the typewriter’s functioning.
  • Typeface: The component that stamps letters onto the paper.
  • Return Mechanism: The mechanism that returns the carriage to the starting position.
  • Shift Mechanics: Components involved in shifting the type bars to type uppercase and special characters.
  • Escapement: The mechanism controlling the movement of the carriage.
  • Margins: The devices that control the left and right margins of the typed text.
  • Ribbon Vibrator: The part that lifts the ribbon for typing.
  • Ribbon Advance Mechanism: The mechanism that advances the ribbon to provide fresh ink.
  • Spacing Functions: All components involved in the spacing between characters and lines.
  • Keystrokes: All parts related to the operation and function of the keys.
  • Missing Parts: Any parts that were included at the time of purchase as displayed and are missing or displaced.

3.2. Important Note

These components are covered under the warranty for defects in materials or workmanship or any issues after rough shipping. For any issues with these parts, please contact us at the Typewriter Support page for assistance.

3.3. Not Covered by the Warranty

  • Any damage during transit, issues or malfunctions caused by neglect, abuse, accidents, improper care, improper storage, theft, shipping damage, incorrect ribbon installation, or misuse.
  • Parts like rubber feet, platen, feed rollers, bumpers, metal or chrome-plated parts, varnish, decals, old paint, plastic or glass key tops, spools, ribbons, and any other wear and tear during use.
  • Cleaning of the machine and defects due to improper handling and unsuitable accessories.

3.4. Important Note

Don’t wait to contact us; using the typewriter with mechanical issues can cause further damage to the mechanism, which will void the warranty.

 

3.5. Always Follow Us

To ensure your typewriter remains in good working condition and retains its warranty coverage, please follow the care and usage guidelines provided. For any questions about proper use and storage, or to make a warranty claim, contact us for more information or visit the FAQ or Typewriter Support page.
 

4. How to Claim Warranty 

 

Steps to Claim

  1. Contact Support: Reach out to our support team via email within 7 days after delivery of the typewriter.
  2. Provide Details: Provide a order details and detailed description of the issue or reason for your return. Include any relevant photos or documentation.
  3. Resolution Process: Our support team will review your claim and work with you to resolve the issue. If applicable, we will process repairs, replacements, refunds, or exchanges as per our policies.


Response Time

  • Initial Response: Our support team aims to respond to all warranty and guarantee claims within  24-48 hours.
  • Resolution Time: We strive to resolve all claims within 7 business days. Complex issues may take longer, but we will keep you informed throughout the process.
 

5. Collaboration and Trust

Your collaboration and patience are essential to resolve any issues promptly. We will do our best to resolve it as soon as possible and appreciate your trust in our company.
For any questions or to make a claim, please contact us.

 

Our customer's Testimonials

Based on 531 reviews
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(511)
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Olivetti Studeo 44 Typewriter

This typewriter is similar to the typewriters we used while stationed in Vietnam in1969 so has some nostalgic value for me. Was glad to have found it. Is in perfect condition but ribbon seems to be old and dried out so will be ordering a replacement not for it soon. Very pleased with my purchase.

Just as described, thank you!

Just as described, thank you!

Olivetti Ico mp1

Great design, perfect function. Looked a while for this one and am happy now to write on it. Inspires me. Thanks to the work of typewriter/co.! Meinrad Braun

Worked perfectly and great improvement ove...

Worked perfectly and great improvement over previous ribbon.

We. Are. Obsessed! The customer service, t...

We. Are. Obsessed! The customer service, the extra care and thought put into it because it was a surprise/gift was unexpected. Not only that, it came very well packaged, and with a manual copy and everything! We love it so very much, thank you thank you! Now we just need to figure out a name for it <3

Absolutely love it! Types beautifully. Shi...

Absolutely love it! Types beautifully. Shipping took 3 months though.

Thank you for your assistance. Instruction...

Thank you for your assistance. Instructions included are a nice touch.

Thank you for your assistance. Instruction...

Thank you for your assistance. Instructions included are a nice touch.

Slim. Racy. Shiny chrome fenders. If we're...

Slim. Racy. Shiny chrome fenders. If we're going back to the Fifties, I plan to fake it 'til we make it: typing recipe cards and indexes, letters and notes-to-self. Thank you for your service with a smile.

I would like to highly recommend this vend...

I would like to highly recommend this vendor, the product arrived as described and on time. I needed it to arrive by a certain time for a birthday gift and they were accommodating and responsive. The typewriter arrived on time and beautifully wrapped, even with a little typed “Happy Birthday” note. I'm very pleased with the purchase and would without question buy from them again - thank you so so very much!!!

My Olivetti typewriter was delayed in ship...

My Olivetti typewriter was delayed in shipping (through no fault of the seller) but when it arrived it was expertly packaged for shipping and arrived in excellent condition. When I contacted the seller about the delay in its arrival, the customer service immediately contacted the shipper and they were able to give me an updated estimate on the arrival date.
The typewriter is beautiful and fun to use.

One of the most amazing sellers I have eve...

One of the most amazing sellers I have ever worked with they packaged amazingly and made it so special for my wife birthday thank you so much would recommend to anyone looking for an amazing seller

One of the most amazing sellers I have eve...

One of the most amazing sellers I have ever worked with they packaged amazingly and made it so special for my wife birthday thank you so much would recommend to anyone looking for an amazing seller

Fantastic seller, would buy again!

Fantastic seller, would buy again!

Exactly what we needed. Thanks!

Exactly what we needed. Thanks!

Ottimo venditore, descrizione oggetto fatt...

Ottimo venditore, descrizione oggetto fatta in maniera perfetta

The typewriter is great. Still learning ab...

The typewriter is great. Still learning about it and getting used to it. Happy overall.

Beautiful typewriter, wonderful service! A...

Beautiful typewriter, wonderful service! A+++

Parfait, je ne suis pas déçu, très heureus...

Parfait, je ne suis pas déçu, très heureuse même. Très bien emballé, respect de la livraison et qualité du produit impeccable.

The typewriter is gorgeous and it made my...

The typewriter is gorgeous and it made my Mom the happiest, she loves it.

This typewriter is absolutely amazing and...

This typewriter is absolutely amazing and it was immaculately packed. There were some issues with fed ex but it was nothing to do with the seller. The sellers are very kind and patient and had no problems accommodating me and kept me updated all of the way!

The whole experience was so outstanding th...

The whole experience was so outstanding that I don't know where to start. My typewriter is incredible, in extraordinary good shape, packaged with lots of care. I had the typewriter delivered to the hotel where I was staying in Madrid and the whole shipping process was very smooth and the communication with the store super efficient and friendly. I will buy from them again!

Thank you so much! He loves it.

Thank you so much! He loves it.

The product is very well crafted, it fits...

The product is very well crafted, it fits perfectly on my Olivetti Lettera 32

So nice that these are still out there! I...

So nice that these are still out there! I have a happy daughter typing away on her Baby Hermes. You have contributed to more written dreams and stories ;)

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